August 1, 2020 at 4:58 pm #38550
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August 1, 2020 at 5:17 pm #38552Eric HuttonParticipantRenewing Member
How so? Which shops have gone down hill in your opinion?
August 1, 2020 at 6:32 pm #38554
Thanks for the reply! Nice to meet you.
I feel bad, as I’m brand new here and do not wish this to turn into a rant – but after the day I’ve had, I’m afraid it likely will.
The story begins …
I always had a great relationship with Pacific BMW in Richmond. Now that their BMW incarnation has gone away, I had to go to another dealer, and decided to go to the BMW dealer in Langley.
Long story short: As my bike has been sat for the last half a decade (ridden 2 days a year and stored properly under cover in a warm and dry garage), among the dozens of other things that needed serious attention (brakes, lines, pads, fuel system oils battery etc), I was also in need of new rubber on my wheels.
As it is beyond my ability/tools to mount and balance tires on the GS, I provided the dealer with the tires and new rubber and paid for installation and balance ($120). I had asked/noted to the service manager that as the valve stems were old (10+ years) they likely would need replacing.
Dealership said they didn’t have any valve stems in stock for my bike (?), but would see if they need replacing or not. Although I prefer to replace the stems with the tires, I figured what heck, they are BMW mechanics, they know their way around a BMW garage.
So the day after picking up (and installing) my new tires on my wheels, into my maiden ride the rear starting hissing and lost all air within 10 seconds. Thankfully I was just around the corner from home and managed to get off the bike before any damage was done to the tire itself. Rear stem simply let go.
So yes, I was now not going to make my long week-end road trip up country. But hoping to get it resolved today, I called the dealership asking them to order 2 new stems and asked about having them installed. In a nutshell, the dealership refuses to cover the labor cost to have the new stems installed (I said I would cover shop supplies and obviously pay for the stems) – so I asked if it wasn’t something they should have noticed themselves especially after I had told the service manager to replace them.
I know sh*t happens, but I somehow expected better. That is probably my fault, as I was spoiled by Pacific BMW.
Pacific were so good that they even replaced the poly V belt for free (labour) as their shop was dead on the day I brought it in. So am I upset? Sure. Will I live? Of course I will. I am not trying to be a boomer or snowflake (or whatever us middle aged gits are called these days) just after a good job well done. I naively thought that $120 labour to install the tires for me, would afford 3 seconds to inspect the condition of a valve stem.
Then again, perhaps I should have insisted the valves should be replaced, and not taken their word that the stems were fine.
Maybe it is just me, PO’ed that after all this work bringing the bike back from mothballs, my week-end plans were thwarted by a $10 valve that I naively thought it was OK and had paid a certified BMW technician to evaluate and received the green light. Maybe I expect too much from a dealership.
OK end of story-time boys and girls – and Thank-you that was very cathartic.
Anyway, I look forward to being able to meet everyone as soon as COVID is over! Chat soon.
August 1, 2020 at 7:16 pm #38557Eric HuttonParticipantRenewing Member
Great unrant ????
I never go to dealers
Ty Shails. He is right around the corner from you.
Shail has been absolutely great to deal with for me.
You will get a BC Beemers Discount as well.
I will be sending out your membership card shortly but if you need something
quicker just let them know that your card is enroute.
Use my name if that helps.
August 1, 2020 at 7:29 pm #38559
Awesome – and thank-you!! I will be paying them/him a visit come Tuesday.
Richard “Kind of the Un-Rants” T
August 1, 2020 at 7:31 pm #38561
*King of the Un-Rants. Seems the “EDIT” option is DOA (getting a “Page Not Found” error).
August 7, 2020 at 3:40 pm #38595
Still no word from the Stealership – I had asked the GM to call me.
Went the Shails and $65 later, two new valve stems and bike back on the road. Great service and quick turnaround time.
Will certainly make it my “go to” place for now on.
September 27, 2020 at 7:10 pm #38661Allan VallisParticipantRenewing Member
Hello Richard, I trust you are enjoying your ride and that you haven’t suffered any further issues with your tires. I’d like to offer you a couple of positive ideas, if I may.
From my perspective taking what you have written at face value, the service department at the dealership is out of line by not immediately addressing your issue.
I have an excellent relationship with the dealer and with Shail’s and have mediated differences of opinion to everyone’s satisfaction in the past. If you have any future issues, please reach out to the club leadership to see if we can be of assistance.
Lastly, I don’t know of any dealers who like to be brought tires for installation which have been purchased elsewhere and have found that all dealers are willing to negotiate pricing when given the opportunity.
As I say, I hope all is now well and that you’re enjoying your bike.
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